Order Processing

1. Order Confirmation: Once you place an order on Supertechperformance.com, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order and will begin processing it.
2. Order Processing Time: Orders are typically processed within 1-3 business days. If an item is out of stock, you will be notified.

Shipping and Delivery

1. Shipping Methods: We offer a variety of shipping methods to meet your needs, including Ground, 2nd day, 3 day or next day. Shipping costs and delivery times vary depending on the chosen method and destination.
2. Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information. This allows you to track your package from our warehouse to your doorstep.
3. Delivery Time: Delivery times vary based on the shipping method selected and the destination of the package. Please note that delivery times are estimates and may be affected by external factors such as weather conditions, carrier delays, or customs processing.

International Shipping

1. Customs and Duties: International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and vary by country. Supertechperformance.com is not responsible for any additional charges incurred during the import process.
2. Delivery Time for International Orders: International shipping times can vary greatly depending on the destination. Customers should allow for extra time when placing international orders, especially during peak seasons.

Order Modifications and Cancellations

1. Modifications: If you need to modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has entered the fulfillment process.
2. Cancellations: Orders can be canceled prior to the order being shipped, after which it can no longer be canceled.

Backorders

1. Out of Stock Items: If an item you ordered is out of stock, we will notify you via email with an estimated restock date. You will have the option to wait for the item to become available, select an alternative product, or cancel your order for a full refund.

Returns and Exchanges

1. Return Policy: If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be in new, unused condition and in their original packaging. Custom or special-order items are non-returnable.
2. Return Process: To initiate a return, please contact our customer service team for a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
3. Shipping Costs for Returns: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Contact Us

If you have any questions or need further assistance, please contact our customer service team at [email protected] or call us at [408-448-2001]. We are here to help!